returns + layby
All prices are listed in New Zealand Dollars. HENRY + CO reserves the right to change prices at any time.
Payment is accepted through PayPal or Bank Transfer. You don't need a PayPal account - just enter your credit card details into the PayPal gateway.
It is important to us that our customers are happy with any purchase from HENRY + CO. If for some reason you are not completely happy with your purchase, you may return the goods for a full refund less shipping costs. You’ll need to notify us within 7 days of receipt of goods and return goods to us within 10 days to be eligible. Items must be unwashed, unused and in original packaging.
Please notify us by email at firstname.lastname@example.org stating item details and whether you would like a refund or exchange.
We are happy to offer a layby service.
If you wish to layby any products please email us at email@example.com and let us know what you wish to layby. We will then be in contact with payment details.
Purchase must be a total of $100 or more and only on full priced items (we do not offer layby on sale goods)
20% non-refundable deposit is required*
Payment is required in full within 60 days of placing the order. Minimum of $10 per payment is required but you can choose the number and frequency of payments.
Can I cancel a layby?
Yes you can cancel a layby at anytime. HENRY + CO may cancel a layby sale if payment is not made in full within 90 days. You will be notified by email of any cancellation. * The full amount that you have paid will be refunded by bank deposit to your NZ bank account (or a store credit if you prefer) less admin costs, storage cost etc (as set out in The Layby Sales Act NZ)
The price of your layby items will not change after your order has been placed. If new stock of the same item arrives at a higher price, the price of your layby item will NOT increase. If new stock of the same item arrives at a lower price, or if the item goes on sale, the price of your layby item will NOT decrease
Questions and Customer service
Please email firstname.lastname@example.org or phone +64 21 1073454 with any questions or feedback.